Quality Review Card [Will take less than 2 minutes ...please and thanks!]

 

Your Name                      Your Email Address          Technician’s Name          Work Order Number

               

 

About Booking a Technician

            It took me   minutes to Book a Technician.

 

The ‘Booking’ procedure was inconvenient and took too long.                                              

I didn't mind booking and navigated through it fairly quickly.                                               


Having an account for future bookings is useful to me.                                       Yes  No

 

About the Technician [answer all]

The technician arrived on time.                                                                        Yes  No

The technician was wearing black pants and logo'd shirt and jacket.                   Yes  No

The technician's ExpressIT security badge was in plain view                               Yes  No

The technician was polite and courteous to me.                                                 Yes  No

The technician cleaned up the work area prior to leaving my premises.                Yes  No

The technician explained in layman's terms answers to my questions.                   Yes  No

All work was performed to my satisfaction.                                                         Yes  No

Did the technician suggest I contact him directly for future bookings?                   Yes  No

 

About ExpressIT Pricing [answer all]

I was charged in accordance to my quotation.                                                   Yes  No

I was charged in accordance to my expectations.                                               Yes  No


Pricing was too expensive for what I received.                                                                       

Pricing was fair for the services ExpressIT provided.                                                                              

Pricing was perhaps a bit low considering what was involved.                                                 

 

The rating of my ExpressIT experience was [choose one]

Excellent [I will refer ExpressIT to my colleagues below].                                                                      

Good [I would book again].                                                                                                 

Fair [ExpressIT needs improvement, but I might re-book in the future].                                                 

Bad [ExpressIT really has to make some upgrades to change my mind].                              

Terrible [There is no chance that I'm re-booking with ExpressIT].                                            


My overall grading of ExpressIT was [with 100 being best]

 
 

Additional Comments [if any]

 

About Booking a Technician

 

About the Technician

 

About Pricing

 

About Customer Service

 

Testimonial [please write about your ExpressIT experience, whether good or bad]

 

Referrals [Please ...our marketing effort is limited and your referrals help keep costs down. Thank you in advance]

     

 

Thank you for helping ExpressIT in it's effort to provide 100% Customer Satisfaction.

We hope we earned your trust and look forward to serving your future needs!

 

Your ExpressIT Team

 

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